It is among the essential tools for an agile product development process. It minimizes the time it takes to escalate decisions that are beyond their scope of authority. This might be called an escalation plan, or escalation workflow that moves a high-priority issue up to a higher level. An effective escalation process involves various departments and requires extensive communication among them all, but when implemented correctly, there are plenty of benefits for the team managing the project. Designed around the concept of a core project team with a clear project manager, this process outlines a path that allows the core team to make decisions at lower levels of the org chart while having a predefined path for exception management. The Escalation Process clarifies the boundaries and channels of decision-making throughout an organization in order to solve the problem quickly and with clarity.
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